Privacy Policy

EternaLink by Eternal Gardens

Eternal Gardens is committed to keeping the information of its clients accurate, confidential, secure, and private. This Privacy Policy applies to the EternaLink mobile application and explains how personal information is collected, used, stored, and protected in accordance with the Data Privacy Act of 2012.

To provide you with the best services, Eternal Gardens needs to collect and use certain personal information about you. The Data Privacy Act of 2012 requires Eternal Gardens to notify you of the fact that it is collecting, using, maintaining and disclosing your personal information and that we may obtain your written consent to do so. We invite you to read this notice of collection carefully to ensure that you understand our information handling practices. The personal information we collect may include:

  • Information we receive from you such as your name, home address, business address, date of birth, contact information, details of your beneficiaries.
  • Basic health information inquiry if you have within the last year been confined in a hospital or received any medical or surgical advice or attention.
  • Name of your designated person for the Certificate of Ownership.
  • ID (which may contain contact information of another person, and your photo identification).

Eternal Gardens and our authorized agents and affiliated service providers use the personal information we collect for the following purposes:

  • To provide you with continuous service by up-to-date status of your account.
  • To assists you with your payment transactions.
  • To respond to your inquiry about current promos and events that may benefit you.
  • To meet legal and regulatory requirements and responsibilities.
  • To share or disclose information to our affiliated service providers (our affiliated service providers follow same principles in protecting your data as discussed in our DATA SHARING AGREEMENT).
  • To process any requests in connection with your account.

Data Retention

Personal information is retained only for as long as necessary to fulfill contractual, legal, regulatory, and operational requirements.

Account Deletion

EternaLink provides users with the ability to permanently delete their account directly within the application. To delete your account:

  • Sign in to your EternaLink account.
  • Navigate to Settings.
  • Select Delete Account.
  • Confirm your request to permanently delete your account.

Once your account deletion request has been confirmed:

  • Your EternaLink account will be permanently deactivated.
  • Your login credentials and profile information will be deleted or anonymized where applicable.
  • Personal information that is no longer required will be securely deleted.
  • Certain information, including contract records, payment history, billing information, and other records required for legal, regulatory, accounting, or contractual obligations, may be retained for the period required by applicable laws and Eternal Gardens' record retention policies.

After your account has been deleted, you will no longer be able to sign in using the deleted account. However, if you remain an eligible Eternal Gardens client, you may register for a new EternaLink account in the future using your valid contract information.

This notice and consent procedure has been developed and implemented to protect the confidentiality and security of your personal information. You have the right to request access to your personal information and to request corrections to your personal information to ensure its accuracy and completeness. To make a request for access to personal information we may have collected, disclosed or used about you or to request that your personal information be corrected, please submit your written request to the Data Protection Office – 5th Flr. 2113 Dominga Building III, Chino Roces Ave., cor. Dela Rosa Street, Makati City.

By creating an account, signing in, or using the EternaLink application, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and retention of your personal information as described herein.